Returns & Refund Policy (Ghana COD Order)

This policy applies to all Senfor COD orders in Ghana. Customers have a 7-day inspection period after delivery. All returned items must be unused, undamaged with original packaging, accessories and manuals complete.

Eligible Returns

1. Factory defective items & functional failure;

2. Wrong item shipped or missing accessories;

3. Intact products within 7 days for personal reasons.

Non-Returnable Conditions

1. Over 7-day inspection period;

2. Used, damaged, modified, disassembled or water-damaged products;

3. Incomplete packaging or accessories;

4. Damage caused by improper operation or unstable voltage;

5. Clearance and customized goods are non-returnable.

Shipping Fee Rule

Defective or wrong item returns: seller covers return shipping fee. Personal reason returns: buyer bears shipping cost.

COD Refund Process

For all cash-on-delivery orders, we will process offline cash refund within 7 working days after receiving and inspecting returned goods.

Support

Contact our customer service during working hours (Mon-Sat, 09:00-18:00 Ghana Local Time) with your order ID, product photos and return reasons.